By following these recommendations, organizations can ensure a more secure and controlled online environment.
Uncheck , click Apply , wait 10 seconds, re-check it, and click Apply again. 5. Clear the Web Filter Cache via SSH
Execute the following command to disable reliability checks: ./tinydbclient "update SiteFilter set DetectReliability=0" . Restart the service: /etc/boxinit.d/60winroute restart .
To resolve:
Ensure the DNS servers are set to a reliable provider (e.g., Google DNS 8.8.8.8 or 8.8.4.4 ). Verify that internal DNS forwarding is working correctly. 3. Disable Reliability Detection (SSH Workaround) Clear the Web Filter Cache via SSH Execute
I can provide or tailored configuration paths based on your environment. Share public link
Do not start changing settings randomly. Follow this logical sequence.
If the database file containing the categories becomes corrupted, Kerio Control will disable categorization. Clearing the cache forces a clean download.
Sometimes the local database becomes corrupted. Clearing it forces a fresh download. Verify that internal DNS forwarding is working correctly
Navigate to > License Information .
The current state of the Kerio Control Web Filter, when not activated and categorization is disabled, leaves much to be desired. While there are workarounds and solutions available, the lack of an active Web Filter and categorization disabled can put organizations at risk. We recommend activating the Web Filter and enabling categorization to ensure optimal protection and control.
Wait 5 to 10 minutes for the firewall to re-download the latest categorization definitions from the GFI servers. Preventive Measures
When the Kerio Control web filter is not activated, categorization is disabled, which means that the solution is unable to categorize websites into different categories (e.g., work, entertainment, education, etc.). This can lead to several issues, including: This can lead to several issues
The error means the firewall cannot communicate with GFI’s cloud or the local licensing module that enables that feature. The error "web filter is not activated" usually means the license key does not include the Web Filter module or the service has crashed.
A simple restart of the firewall often restores connectivity and resets the failure counters. Disable "Detect Reliability" (via SSH)
: Local categorization databases or license files are corrupted.