Start by checking the "Allow internet access" setting and running a DNS lookup. If that doesn't work, temporarily disable your firewall or use a VPN. For persistent cases, router-level adjustments or manual file downloads are reliable solutions.
This error prevents MakeMKV from fetching the latest hash keys (HK) required to decrypt newer or recently released 4K UHD discs. Because these keys change frequently, a failure to download them means you cannot rip your latest movies.
To see if your computer can find the key server, open a command prompt (Windows) or terminal (Mac/Linux) and run a DNS lookup:
Before you can fix the problem, you must understand it. In the world of digital media, Ultra HD Blu-ray discs are protected by a sophisticated encryption system known as (Advanced Access Content System). To legally (and technically) rip a disc you own, MakeMKV needs a specific mathematical key to unlock the video data instantly. makemkv automatic hk downloading is disabled or failed upd
: Some DNS providers, including Cloudflare (1.1.1.1), may occasionally fail to resolve these specific hostnames correctly. Software Configuration
Some DNS providers, including Cloudflare or standard ISP DNS, may fail to resolve the specific HK hostnames correctly. Immediate Solutions If you encounter this error, try these fixes in order:
When this function works, MakeMKV can decrypt discs automatically without user intervention. When it fails, you may be prompted to provide a key manually, or the rip may fail entirely. Start by checking the "Allow internet access" setting
As of June 2026, many users still experience this issue due to updated network security protocols or GeoIP restrictions on the download server.
) is the most reliable way to bypass ISP-level or geo-blocks. Switch DNS : Avoid using Cloudflare (1.1.1.1) ; try using Google DNS (8.8.8.8)
Your firewall or ISP is blocking the connection to the MakeMKV server. This error prevents MakeMKV from fetching the latest
Instead of storing every key for every disc ever made inside the software (which would make the file massive and quickly outdated), MakeMKV uses a clever system of . When you insert a disc, the software checks its internal database. If it doesn’t have the specific key for that movie, it attempts to connect to a remote server to automatically download the latest Hash Key file.
Your antivirus or network-level security (like Xfinity Advanced Security) may flag the download as dangerous.
This request appears to relate to a specific error message or status found within , a popular program for ripping Blu-ray and DVD discs.