To minimize the risk of encountering error 7502 in the future:
Over time, the TrustedStorage.bin file, which stores your license handshake data, becomes corrupted. This is a classic cause of intermittent 7502 errors.
Reinstall the appropriate version of SPLM provided by your administrator. Summary Checklist VPN Connected? client.lic points to correct server? SPLM Service Running on server? Firewall allowing traffic? cadworx splm error 7502
: Open Command Prompt and type ping [ServerName] to ensure the server is reachable.
Unlike "Feature Not Found" errors (which imply a connection was made but the specific license is missing), Error 7502 usually implies that the license request could not physically reach the server daemon, or the server's response was blocked. The error manifests in the CADWorx application interface during startup or when attempting to access a licensed module. To minimize the risk of encountering error 7502
Open the utility on your machine.
The guide below provides a comprehensive walkthrough to diagnose and fix this error. Understanding Error 7502 Summary Checklist VPN Connected
If you have exhausted all six steps and the error still appears, contact Hexagon Technical Support. Provide them with the SPLM_Log.txt file (found in the SPLM installation directory) and a screenshot of your SPLM_LICENSE_SERVER environment variable. With that information, they can identify if you are facing a rare hardware ID collision or a corrupt network packet issue.
